The recent agreement in Bali by WTO member countries to prioritize trade facilitation emphasized again that accelerating customs reforms has clear benefits for both the public and private sectors. Reduced border delays mean increased trade, leading to greater flows of investment, job creation and GDP growth. Working within the best practice guidelines provided by the Organisation for Economic Co-operation and Development, World Bank, World Customs Organization and others for developing coordinated border management, governments should accelerate efforts to deploy e-customs capabilities. Where appropriate, exchange of ideas between public and private stakeholders on future e-logistics systems, and co-development through close cooperation, is valuable. Above all, strong political leadership and a clearly defined change-management process that engages all relevant stakeholders are critical to achieving the shared vision of streamlined, digitized border management.