Changing the healthcare experience
Healthcare ecosystems of the future are expected to transform medicine and create integrated delivery networks as patients demand a more active role in the management of their health. Patient-centered care models with connected digital platforms and ecosystems are contributing to higher quality of care and a better patient experience.
Digital healthcare platform
Founded in 2016, the Mumbai-based start-up CliniVantage Healthcare Technologies set out on a mission to create a digital platform that connects doctors, hospitals, caregivers, and service providers with patients. Its cloud-based digital services platform, CliniVantage, with its public and private cloud strategy, places itself at the intersection of patient centric treatment.
The platform enables more accurate patient data and increased access to information all working together to improve outcomes, speed processes and reduce costs. Added to this, the next wave of artificial intelligence (AI) and machine-learning techniques is expected to drive personalized care pathways and population health initiatives that shift the focus from acute care to lifelong wellness.
CliniVantage collaborates with hundreds of thousands of healthcare providers and creates a top down opportunity to unify multiple innovators for developing new innovations on this very same platform. For example, the platform optimizes data acquisition and integration (DATA.FLOW). Delivers actionable, contextual insights (INSIGHT.FLOW). Creates an outcome-driven process enhanced by point-of-care automation across the extended care ecosystem (CARE.FLOW). It focuses on the holistic view of the care delivery to support value-based care and compensation models across the multi-stakeholder ecosystem (MONEY.FLOW). The platform also enables an innovation ecosystem for researchers, entrepreneurs and industry to create, test, validate and deploy cutting edge medical technology, products & services across the platform (INNOVATION.FLOW)
CliniVantage enables “informed patients” – patients that have higher expectations for the healthcare customer experience. The future “SMART.Patient” is more likely to follow a clinician’s plan, which contributes to greater positive health outcomes. It does this by creating a health information exchange that allow providers to securely track and share a patient’s complete medical history, which helps to coordinate patient care, reduce duplication and avoid costly mistakes.
Mobility via such ecosystem platforms is another benefit, making healthcare accessible, portable and personal. By 2018, mobile care is expected to account to 65% of healthcare interactions, and already approximately 80% of doctors use smartphones on a regular basis.1
Today’s most powerful opportunities for patient well-being often present themselves outside the hospital walls. With the rise of the internet of (medical) things (IoMT), mobile and wearable devices are becoming increasingly connected, contributing to a comprehensive medical record that’s accessible anywhere. By 2019, 60% of healthcare applications will collect real-time vitals data and clinical IoT device data and embed cognitive capabilities to discover patterns, thereby freeing up 30% of clinicians’ time.2
Take for example, CliniVantage Edge Diagnostics, a technology that keeps primary care providers up to date on their patients’ health, even if patients go elsewhere for treatment. Patients can be prompted to check their weight, pulse or oxygen levels, and results are automatically updated in the mobile patient portals. These details help predict risk of heart disease and other illnesses, ultimately saving lives.
Outcome-based healthcare transformation
Digital health trends require the current technologies to rethink the way they operate, adopting new models that shift from acute to preventive care; embedding digital technology into the heart of these transformations. Digital technology powers this by supporting connection and collaboration, and by providing information needed to make better decisions.
CliniVantage, defines an ecosystems of healthcare technologies and designs a healthcare platform to capture data from disparate sources (e.g., wearables, smartphones, glucometers). These new data sources and systems provide patients and caregivers with a richer, more holistic and real-time view of patients’ health. Bringing it all together. The data explosion — accompanied by advances in processing power, industrial-scale machine learning, health analytics and cognitive technology — will fuel intelligence.
“In the future, clinicians will have access to contemporaneous patient data at the point of diagnosis and treatment. Medical devices and wearables will “think” with contextual and situational awareness — and respond accordingly. An intelligent digital platform ecosystem in healthcare means more efficient business operations, more personal care and, most importantly, better health and wellness outcomes.”
Nilesh Jain, Director and co-Founder, CliniVantage
Rather than building new centralized and proprietary systems, healthcare informational technology (IT) should focus on connecting, improving and exploiting the existing diverse healthcare IT ecosystem. This shift requires the friction-free flow of information and an ecosystem- wide flow to support collaboration between clinicians, other health professionals, health administrators and patients.
At the lowest level, healthcare systems need coordination, with effective resource scheduling, and patient data available at the point of care. Additionally, AI and industrial machine learning are needed to transform information into insights that can guide decisions at the patient, provider, organization and population levels.
Healthcare security: A challenge for digital platforms
The healthcare sector faces a drastic challenge as electronic medical records (EMR) systems, augmented by enhanced connectivity, internet of things and mobile devices make patient centric a reality yet heightens the need for security of patient data. Creating active defense mechanisms that enables a platform such as CliniVantage to derive value from “openness” while protecting the risk exposure from cybersecurity breaches required the company to work closely with its partners. To protect and secure sensitive data meant continuously evaluating newer forms of technology and implementing security measures to enforce more global platform-as-a-service (PaaS) secure environments.
CliniVantage makes security the foundation of every application they launch and every infrastructure they procure; especially cyberthreats in data breaches involving medical records, leading to identity theft, vulnerabilities in medical devices and infrastructure services, ransomware, data leakage through poorly secured APIs in connected ecosystems.
Healthcare 4.0 – Future of care
The coming together of technological maturity, consumer interest in new approaches, and physicians’ willingness to embrace mobility, data and emerging technologies all point to adoption of these newer models of care delivery and coordination. More doctor-patient interactions become virtual, with care delivered to patients in their homes, more lives — and money — will be saved. CliniVantage’s consumer MyLife personal app — makes interactions with patients more effective and provides gamified health tracking to keep the patient motivated to stay on the care path, improving the efficacy of the treatment, eventually customer satisfaction.
Orchestrating a “health cloud”, provides a base for innovation, expanding partner providers influence beyond the physical infrastructure, expands services and increase access to quality care. Digital technology powers this transformation by supporting connection and collaboration, and by providing both the patient and population (aggregation hyperlocal population health indicators) information needed to make better decisions.
More than 40% of healthcare organizations across the world will use IoT-enabled biosensors by 2019.3 The intelligent healthcare patient ecosystem means more efficient care delivery, improved business operations, more personal care and, most importantly, better health and wellness outcomes.
Providers can focus on the core business of healthcare delivery. Develop more sophisticated clinical pathways, which can be powered by evidence-based insights, and boosted by AI and advanced predictive and prescriptive analytics. Healthcare organizations can deliver the right therapy, tailored to the right patient, in the right place and at the right time — all dynamically orchestrated via implementation of CliniVantage or similar platforms – PaaS.
By deploying and participating in the PaaS based ecosystems, many providers will securely liberate large amounts of data held in enterprise electronic medical record (EMR) systems. Such patient data is of enormous value to individual patients and physicians. Yet the potential it unlocks for the entire healthcare system is much larger — especially when overlapped with real-time data gathered by the patient and the technology innovations enabled by these platforms in advanced diagnostics, pharmacogenomics and personalized care.
New technologies and patient expectations are pushing providers toward systems and models that provide improved care and an improved patient experience for less money. The next wave of productivity gains will not come from the delivery of information, but from the cross-linked aggregation of a more complete body of information through an ecosystem of digitally connected platforms.